Shipping Policy

Shipping Policy

1. Shipping Methods
We collaborate with reliable carriers such as USPS, FedEx, and DHL to ensure the timely and secure delivery of your orders.
2. Delivery Times
  • Domestic Orders (United States): Standard shipping usually takes 10 - 14 business days. Expedited shipping options may be available at an additional cost, with delivery times ranging from 3 - 5 business days.
  • International Orders: Delivery times vary by destination. Generally, it takes 14 - 28 business days. However, factors such as customs clearance, local holidays, and carrier schedules may cause delays.
3. Shipping Fees
  • Domestic Orders: Orders over
    [X] will be charged.
  • International Orders: Shipping fees are calculated based on the destination, weight, and dimensions of the package. The exact amount will be displayed at checkout. Customers are responsible for any customs duties, taxes, or other fees imposed by their country.
4. Order Processing
All orders are processed within 1 - 3 business days after payment is successfully verified. Please note that processing times may be extended during peak shopping seasons or due to unforeseen circumstances.
5. Package Tracking
Currently, our website does not provide an order tracking function. After your order is shipped, you will receive a shipping confirmation email with estimated delivery details. If you have any questions about the delivery status, please contact our customer service at service.weilaishichang@outlook.com.
6. Shipping Address
Please ensure that your shipping address is accurate and complete. We are not responsible for packages returned due to incorrect or incomplete addresses. If you need to change your shipping address after placing an order, please contact our customer service immediately. If the order has not been shipped, we will try to update the address; otherwise, you may need to follow our return and exchange policy.
7. Lost, Damaged, or Missing Packages
  • Lost Packages: If you believe your package is lost, please contact our customer service after [X] business days from the estimated delivery date. We will investigate the issue with the carrier and assist you in resolving it.
  • Damaged Packages: If your package arrives damaged, please take photos of the damaged item and packaging and contact our customer service within 24 hours of receipt. We will arrange for a replacement or refund.
  • Missing Items: If you receive a package with missing items, please contact our customer service within 24 hours of receipt. Provide detailed information, and we will resolve the issue promptly.