Frequently Asked Questions（FAQs）

1. Order - related Questions

Q: How can I track my order?

A: Currently, our website does not offer an order tracking function. After your order is shipped, we will send you a shipping confirmation email with estimated delivery details. Please refer to the email for updates on your order status.

Q: Can I change my order after placing it?

A: If your order has not entered the shipping process, please contact our customer service at service.weilaishichang@outlook.com immediately. We will try our best to assist with modifications. Once the order is shipped, changes are not possible, and you may need to follow our return and exchange policy.

2. Payment - related Questions

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and [Other Payment Methods]. All transactions are processed through secure payment gateways to ensure your financial information is protected.

Q: Why was my payment declined?

A: Possible reasons include insufficient funds in your account, expired credit card, incorrect billing information entered, or security restrictions by your bank. Please double - check the information and try again. If the problem persists, contact your bank or our customer service for assistance.

3. Shipping - related Questions

Q: How long does shipping take?

A: Shipping times vary depending on your location. For domestic orders within the United States, delivery usually takes 10 - 14 business days. International orders may take 14 - 28 business days. Please note that these are estimated times and actual delivery may be affected by customs clearance, carrier schedules, and other factors.

Q: Do you ship internationally?

A: Yes, we offer international shipping. However, please note that customers are responsible for any customs duties, taxes, or fees levied by their country upon delivery.

4. Return and Exchange - related Questions

Q: What is your return policy?

A: You have 30 days from the date of delivery to initiate a return or exchange. Items must be in their original condition, unworn, unwashed, with all tags attached, and in the original packaging. Final sale items, personalized products, and opened hygiene products are generally not eligible, unless defective. For detailed steps, please refer to our [Return and Exchange Policy Page].

Q: How long does it take to process a refund?

A: Once we receive and inspect the returned item, your refund will be processed within 5 - 7 business days. The refund will be issued to the original payment method.